First American Home Warranty Reviews

A home warranty offers reliable protection against unexpected repair or replacement costs. Your home is an investment in and of itself and, with First American Home Warranty, you can rest easy knowing that you are protected against costly repairs for your home systems and appliances. When something breaks down or burns out, First American Home Warranty will put you in touch with a qualified, experienced technician who will solve your problem quickly and efficiently.

While First American Home Warranty is ideal for homeowners, it is also an excellent resource for real estate professionals. Adding a home warranty can sweeten the deal for potential buyers, and it is affordable for everyone involved!

What Does First American Home Warranty Have to Offer?

• Quick and easy quotes. With First American Home Warranty, getting a free quote is easy – just visit the company website. All you need is your contact information, your address, and some information about your home. When you request a quote, you are under no obligation to buy!
• Submit a claim online or by phone. When you protect your home with First American Home Warranty, it is easy to take advantage of your coverage. File a claim online or call 800-992-3400 to speak to the claims agent. The claims agent will put you in touch with a service provider who will diagnose the problem and provide a solution.
• Flexible plan options and upgrades. First American Home Warranty makes it easy to select and customize your plan coverage. Choose the Basic plan to cover necessary appliances or the Premier Plan to cover appliances as well as home systems. You also have the option to add individual coverage for other appliances/systems, and you can pay for a First Class Upgrade if you like.
• Benefits for Real Estate Professionals. The First American Home Warranty company offers coverage to homeowners as well as sellers and buyers. Real Estate Professionals can recommend coverage for sellers to cover the home during the listing period and/or to include in the sale of the home.
• Comprehensive customer service. Not only does First American Home Warranty make it easy for you to use your plan, but they also have Customer Service representatives always on-call for quotes, claims, and questions. The Service Department is available 24 hours a day, 365 days a year by phone and online.
• Long-standing reliability and service. First American Home Warranty has been an industry leader in home warranty plans for more than 30 years. To ensure excellent service, service providers must complete a probationary period, and they are continuously monitored through customer surveys.

Costs and Plan Options

First American Home Warranty offers their customers two plan options – the Basic Plan and the Premier Plan. You also have the right to add optional coverage for other appliances and systems that are not covered by these plans – optional coverage is offered on a per-appliance or per-system basis. Below you will find a comprehensive list of what is covered under each plan.

Basic Plan

• Dishwasher
• Garbage Disposal
• Trash Compactor
• Oven/Range/Cooktop
• Microwave Oven (Built-in)
• Kitchen Refrigerator
• Clothes Washer and Dryer

Basic Plan Cost: The total cost for the Basic Plan is $288 which can be paid in a single lump sum or divided into twelve monthly payments of $24 – monthly payments will be charged a $3 handling fee per payment. Payments can be made online by credit or debit card.

Premier Plan

• Dishwasher
• Garbage Disposal
• Trash Compactor
• Oven/Range/Cooktop
• Microwave Oven (Built-in)
• Kitchen Refrigerator
• Clothes Washer and Dryer
• Plumbing
• Plumbing Stoppages
• Heating
• Ductwork
• Water Heater
• Electrical
• Garage Door Opener
• Central Vacuum System

Premier Plan Cost: The total cost for the Premier Plan is $480 which can be paid in a single lump sum or divided into twelve monthly payments of $40 – monthly payments will be charged a $3 handling fee per payment. Payments can be made online by credit or debit card.

Optional Coverage Add-Ons:

• Central Air Conditioning ($108)
• Pool/Spa Equipment ($180)
• Additional Refrigeration ($36)
• Well Pump ($84)
• First Class Upgrade ($108)

The First Class Upgrade (FCU) option adds upgraded coverage for knobs, dials, and other small parts for appliances and systems covered by either plan. Optional coverage items must be purchased for the First Class Upgrade to apply for Central Air Conditioning. To receive First Class Upgrade coverage of home systems, the Premier Plan must be purchased.

In addition to the cost of your First American Home Warranty plan, you will also be responsible for paying a $95 service call fee per trade call. You will be required to pay this fee regardless of whether the claim is granted in part or in whole and it must be paid for each separate contractor visit.

Contracts and Restrictions

To view a copy of First American Home Warranty’s service contract agreement, click HERE.

The agreement covers only the items specifically identified in the contract as included and excludes all others. Items are not included unless they are in safe working order at the start of coverage.

The contract holder pays the $95 service call fee for each separate trade call (each visit by an approved contractor) unless multiple visits are required to remedy the same problem.

Coverage begins on the Contract Effective Date and continues for 12 months. If the monthly payment option is selected, you will be automatically renewed for an additional annual period of coverage, unless you notify First American in writing 30 days before the expiration of the contract. Your first payments for the next contract is deemed authorization for an additional 12-month contract.

The contract provides for a 30-day review period and may be canceled up to the 30th day from the contract effective date for a full refund provided no claims have been made. After 30 days if a claim has been made, the contract is noncancelable other than by mutual agreement. If the contract is canceled, the contract holder shall be entitled to a pro-rated refund of paid contract fees less a $50 administrative fee and all service costs incurred by the company.

Customer Satisfaction

First American Home Warranty offers their customers flexible plan options and reliable customer service, not to mention a vast network of expert service technicians. Plan holders can speak to a Customer Service agent by phone 24 hours a day, 7 days a week, and you can submit your claim online or by phone. You will be required to pay a $95 service fee per trade service call.

The Better Business Bureau accredited First American Home Warranty on 5/30/2000, giving the company a “B” rating on a scale of A+ to F. You can find reviews (both positive and negative) for this company on the BBB website and various review sites.

If you compare First American Home Warranty to some of its competitors, you will be faced with some pros and cons. One of the advantages that First American Home Warranty offers their cover other companies is the option to customize and upgrade their plan – choose from two plans with numerous optional add-ons and firsts class upgrades. As far as disadvantages, the $95 service trade fee per call is a little higher than what other companies charge. It is also a per-call fee, not a per-claim fee.

If you have further questions about First American Home Warranty, their plans, or their contract, call toll-free at 888-875-0533 to speak with a Customer Service representative.

The Bottom Line

Overall, First American Home Warranty offers their customers a quality product that is backed by a vast network of experienced Service Providers and reliable Customer Service. If you want to protect your family against unexpected repair and replacement costs for your appliances and home systems, a home warranty is an easy way to do that. Just visit the First American Home Warranty website to review coverage options and request a free quote.